Privacy statement


Pensioenfonds Robeco (hereinafter the Pension Fund) is responsible for processing your personal data as described in this privacy statement. The Pension Fund values your privacy. Personal data are therefore handled and secured with the utmost care. The Pension Fund ensures that your personal data are always processed in accordance with the EU General Data Protection Regulation.

This Privacy Statement describes, among other things, the processing purposes, data categories, the use of cookies by the Pension Fund and how you can exercise your rights in respect of your personal data.

This Privacy Statement may be amended from time to time if new developments require us to do so. Therefore, the Pension Fund recommends that you regularly check the Privacy Statement on this page so that you are kept up to date with any changes. The date of the most recent version is included below this Privacy Statement.

The personal data we process when you are a visitor to this Pension Fund website

On this site, you can use far and away most features without your personal data being recorded. You therefore visit most of the site anonymously.

In a small number of cases, the collection of your personal data is necessary. For example, when you register for (e-mail) alerts or send an e-mail. This data is used to respond to your request. Your personal data will only be collected if you are asked to provide your name, e-mail address or other directly identifiable information. Your personal data will only be used to improve the Pension Fund’s service to you and to provide you with the information you need. We have taken measures to ensure that your data is processed securely.

To provide you with information, the Pension Fund website requires data. For example, your IP address is used to locate where the information should go. An IP address is not associated with a person, but with the place from which the internet is accessed. If you access the internet from work, then it is your company’s IP address. If you are using your home computer, then it is usually your internet provider’s.

Besides your IP address, a number of other data are recorded, such as the type of connection, the browser you use, your computer’s operating system and the pages you visited on the website. This data is collected by the Pension Fund and is only used to optimise the information on the website according to the needs and preferences of visitors. By recording the most visited pages, the Pension Fund can customise the navigation menu according to needs. The information can also be used in detecting any (technical) problems.

The personal data we process if you are a member of the Pension Fund

If you are a member of the Pension Fund, we process your personal data based on your membership of the Pension Fund and also to comply with our legal obligations, such as the obligation to establish the identity of our relations, and our tax obligations.

The personal data we process include: your name, gender, postal address, e-mail address, date of birth, bank account number and Citizen Service Number.

On behalf of the Pension Fund, other service providers process personal data on our behalf. The Pension Fund has agreements with these service providers who process the data. For example, agreements on the security of your personal data. And agreements on how these service providers should carry out the work for the Pension Fund. The agreements are set out in the various processing agreements concluded with these individual service providers. We will not provide personal data to any other than these service providers without your consent, unless we are required to do so by law; or to a government agency or private party in connection with a lawsuit, court ruling, investigation or similar proceedings.

What happens to your personal data?

We do not use data for purposes other than those specified.

Under certain conditions specified by law, we may disclose your data to third parties (e.g. the European Anti-Fraud Office, or national or international regulators) if this is necessary for and proportionate to specified and legal purposes.

Retention period of personal data

We keep your personal data throughout your life and beyond. Because (ex-)partners or surviving relatives sometimes receive money from your pension for years to come.

Your rights

You have the right to request a copy of your personal data (we have a duty to provide it to you), to correct this data if you believe it is incomplete or incorrect, to object to the processing of your data and to have it deleted (if this is possible given legal obligations).

Cookies or similar technologies

We use functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. These cookies ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we may use cookies that track your surfing behaviour on this site.

If you do not want us to use cookies, you can set your internet browser to stop storing cookies. You can also delete all information previously stored via your browser settings. How to do so depends on the browser you are using, see the explanation behind this privacy statement.

Who can you contact?

If you have any questions about the above information, please feel free to contact the Pension Fund:

via 013 – 462 35 91; or
by e-mail:

If you have an objection about the processing of your personal data, you can also contact:

Personal Data Authority
P.O. Box 93374
2509 AJ The Hague
Tel: 070-8888 500

This Privacy Statement was last amended on 1 May 2018.


How do you adjust your internet browser settings to delete cookies?

Below is how to delete cookies for different internet browsers. Choose your internet browser and follow the steps.

Delete cookies in Microsoft Edge
Click on the Menu icon (icon with 3 lines) at the top right. Click on the clock icon, which is the ‘History’ tab. Click on ‘Clear all history’. Now you can specify what exactly you want to delete. In any case, tick ‘Cookies and saved website data’ and click ‘Clear’. At the bottom, you can indicate whether you always want to delete this data when Microsoft Edge is closed.

Delete cookies in Internet Explorer
Click on the cog icon in the top right corner. Go to the ‘Security’ > ‘Delete browsing history’ menu. Now you can specify what exactly you want to delete. At least tick ‘Cookies and website data’. At the bottom of the window, click ‘Delete’.

Delete cookies in Chrome
Click on the icon with 3 lines at the top right. Click on ‘Settings’ > ‘History’ > ‘Clear browsing data’. Make sure at least that ‘Delete cookies and other site and plugin data’ is checked. You can also specify how old the Cookies should be. Choose ‘All’ here.

Delete cookies in Firefox
Click on the icon with 3 lines at the top right. Go to ‘Options’ > ‘Privacy’. Click on ‘Clear your recent history’. Under ‘Details’, you can specify what exactly you want to delete. In any case, tick ‘Cookies’. You can also specify how old the Cookies should be. Select ‘All’ here.

Delete cookies in Safari
At the top left of the menu bar, click ‘Safari’ > ‘Preferences’. At the top of the window, select the ‘Privacy’ tab. Then click ‘Delete all Website data’.